Returns & Refunds
Complete Satisfaction Promise.
We want you to be totally satisfied with our items and services. In the unlikely event that you are unhappy with your purchase, you have the right to cancel your order with us. To do this, please notify us within fourteen (14) days of receiving the item, by e-mailing us or writing to us at the address listed on this site.
You will need to return your item to us within fourteen (14) days of delivery, together with its original packaging and proof of purchase, dispatch note or gift certificate, and we will be happy to refund the price paid. You have a legal obligation to take reasonable care of the items when they are in your possession.
Regrettably, items engraved, embossed or soldered cannot be refunded or exchanged.
If you request a refund under our Complete Satisfaction Promise, we will refund you the price you paid for the item(s).
However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling them in a way which would not be permitted in a shop.
We will also refund any delivery costs you have paid us to send your item, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
Please note, if an exchange is required, a new order will need to be placed. Please contact us and we will be happy to help you with this.
Alternatively, you can return your item to our flagship store in Cirencester for an exchange or refund.
Regrettably our store cannot except returns of pierced jewellery or orders where the payment method is your PayPal account. In particular, please note that all earrings are non-refundable/returnable due to hygiene regulations.
When posting items back to us, we highly recommend that you send your order via Royal Mail's special delivery service, for security purposes. We cannot accept responsibility for items sent by you that become lost in transit.
A prompt refund of the price of the items will be issued once all the information referred to above is received, and in any event not later than fourteen (14) days after we receive the items from you.
The credit card used for the original purchase will be credited with the original price. If you used vouchers to pay for the item we may refund you in vouchers. If there are any problems with your refund, we will contact you.
Note: This returns policy does not apply to defective or damaged items or items sent to you in error, which are dealt with separately in the "Defective & Damaged Items" section of our Terms & Conditions.