Complete Satisfaction Promise
We want you to be totally satisfied with our items and services. In the unlikely event that you are unhappy with your purchase, you have the right to cancel your order with us. To do this, please notify us within fourteen (14) days of receiving the item, by e-mailing us or writing to us at the address listed on this site.
You will need to return your item to us within fourteen (14) days of delivery, together with its original packaging and proof of purchase, dispatch note or gift certificate, and we will be happy to exchange the item or provide you with a credit note. You have a legal obligation to take reasonable care of the items when they are in your possession.
Regrettably, items engraved, embossed or soldered cannot be exchanged.
If you request an exchange or credit note under our Complete Satisfaction Promise, we will exchange or credit you the price you paid for the item(s).
However, please note we are permitted by law to reduce the amount credited to reflect any reduction in the value of the items, if this has been caused by your handling them in a way which would not be permitted in a shop.
In addition, we will refund any delivery costs you have paid us to send the item(s) to you, although, as permitted by law, the maximum delivery refund will be the costs of delivery by the least expensive delivery method we offer.
Please note, if an exchange is required, a new order will need to be placed. Please contact us and we will be happy to help you with this.
Alternatively, you can return your item to our flagship store in Cirencester for an exchange or credit note.
Regrettably our store cannot except returns of pierced jewellery or orders where the payment method is your PayPal account. In particular, please note that all earrings are non-refundable/returnable due to hygiene regulations.
When posting items back to us, we highly recommend that you send your order via Royal Mail's special delivery service, for security purposes. We cannot accept responsibility for items sent by you that become lost in transit.
A prompt credit note or exchange of the item(s) will be issued once all the information referred to above is received, and in any event not later than fourteen (14) days after we receive the item(s) from you.
If you used vouchers to pay for the item(s), we may provide you the credit note in the form of vouchers. If there are any problems with this, we will contact you.
Note: This returns policy does not apply to defective or damaged items or items sent to you in error, which are dealt with separately in the "Defective & Damaged Items" section of our Terms & Conditions.